“I’ve always had to work with multiple vendors; lock smith, alarm company, camera provider, and deal with multiple contacts. Not to mention the different software’s needed to manage those on an ongoing bases. With Savi I deal with one company, one contact, one platform, that’s available in any state. The ease of that on an ongoing basis can’t be valued enough.”

 

Challenge

R&R BBQ, winner of multiple awards and consistently voted as top BBQ in its state, was expanding and opening more locations. They were frustrated in having to work with multiple vendors and having to use multiple software’s and logins on an ongoing basis.  They were looking for one partner/solution for their surveillance, alarm, keyless entry, loss prevention audits, and operational analytics that could deliver in any state.

“We always had wanted to have these services all from one provider and we finally found a group that could deliver on that.” Says, Chad Fox (Director of Operations R&R Stores)

The Savi Solution

R&R meets Savi, a SaaS company that is helping operators across all of North America consolidate multiple vendors into one and provides an easy-to-use platform that is one click away to manage these services on an ongoing basis.  Their mission is, “more insights, less pain.”

“I’ve always had to work with multiple vendors; lock smith, alarm company, camera provider, and deal with multiple contacts. Not to mention the different software’s needed to manage those on an ongoing basis. With Savi I deal with one company, one contact, one platform, that’s available in any state. The ease of that can’t be valued enough.” Says, Chad. After making one call all these services were installed without having to make multiple service schedules all come together.

In addition to streamlining the install process Savi is doing the same for managing on an ongoing basis.  Now R&R can manage employee credentials easily when they start or move on from R&R which was a huge paint point prior, “It makes everything easier.  I can give different types of access to general managers, area managers, or the founders and can easily add or delete employees when they start or leave.”

Savi also takes pride in it’s ongoing customer services.  In an industry that isn’t typically customer focused Savi wants to provide the best experience possible from the start and has a install team as well as an ongoing Client Success team.  “What makes it overall for us has been the phenomenal customer service and people that we’ve worked with at Savi.  They are extremely knowledgeable and jump through hoops to make things work. Multiple times they’ve assisted with needs we’ve had in an extremely timely and professional manner.  We will be a long term client of Savi.”