Scooter's Coffee Foams Up Savings with Savi
"Savi is eliminating over $1000 in monthly loss."
Craig Schroeder, multi-unit Scooter's Coffee franchisee
Craig Schroeder, a multi-unit franchisee of Scooter's Coffee, a popular drive-thru specialty coffee chain, was facing a challenge. His discounts as a percentage of sales were increasing, and he needed to determine the cause. Was it due to an increasingly loyal customer base, as his data suggested, or was something more sinister at play?
To get to the bottom of the issue, Craig turned to Savi, a cutting-edge platform that combines POS data with surveillance video and makes it searchable in the cloud. The results were nothing short of remarkable.
Uncovering the truth
With Savi's Insights platform, Craig was able to instantly surface high-risk employees and review their transactions. What he found was shocking - two employees were abusing the company's loyalty program, resulting in a significant loss of revenue.
"Savi is eliminating over $1000 in monthly loss. These types of problems historically would slip through the cracks. With Savi, not only was it easy for us to catch bad actors, the Smart Audits feature gave us the ability to prevent things like this from happening in the future. This system pays for itself."
The Bottom Line
By deploying Savi, Craig was able to save 1.41% of gross sales in illegitimate food and merchandise redemptions, adding up to a significant increase to his bottom line. The results speak for themselves - Savi is a powerful tool in the fight against loss prevention.
